Project Manager (Contact Center)

Austin, TX Austin TX 78785

Date : Nov-08-17

Project Manager (Contact Center)

Austin, TX

Nov-08-17

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Senior

Rate/Salary ($)

:

DOE

Duration

:

6 Months

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

Project Manager - Functional

Consulting / Contract

Required Skills :

Contact Center, Genesys, SIP

Preferred Skills :

Domain :

IT/Software

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Senior

Rate/Salary ($)

:

DOE

Duration

:

6 Months

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

Project Manager - Functional

Consulting / Contract

Required Skills :

Contact Center, Genesys, SIP

Preferred Skills :

Domain : IT/Software

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VedaInfo.Inc
Torrance, CA
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Job Description :

Description:
Act as the Technical CCTech Voice Lead, including Genesys SIP Environment, Session Boarder Controller, SIP Endpoint, and the Tools to Monitor, Alert, and Troubleshoot the Solutions
Ownership and Management of the CCTech VoIP Environment to Ensure Application and Hardware Deployment is Optimized
Ownership and Accountability for CCTech Environment Readiness, Ensuring the Platform is Appropriately Scaled to meet Business Need
Support of CCTech Initiatives as they relate to the Voice platform, Working with the Global and Regional Teams to Identify and Define Deliverables

Responsibilities:
Tier 2,3 Operational Support of the end-to-end Contact Centre Voice Solution, taking Ownership of Mitigation, Resolution and Follow-Up for Impactful P1P0 Incidents and Lower Priority Recurring Issues
Identifying System and Process Improvements relating to the Contact Centre Voice Platform and Recommending New Solutions and System Utilization

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