Job Description :
IDEALFORCE has a Contract position available immediately for a Project Manager to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.
Description of Duties
This project will utilize multiple project managers. The Project Managers share management responsibility of system implementation. Program Personnel will be part of the system JAD sessions and pilot implementation process. T
The Program Project Manager is responsible for the program specific activities:
Facilitates project management within operations
Conducts JAD sessions with operations staff for functionality requirements and priorities
Reports project status
Create project schedules
Tasks employees and contractors with work related to the project
Facilitate communication from program team members to IT staff and contractors
Assist in the oversight of contractor deliverables and activities
Product/Project Management:
o Project manage among multiple internal stakeholders including design, analysis, public relations and editorial teams to ensure product rollouts stay on schedule.
o Assist with the quality assurance of new features, UX improvements, bug fixes and other day-to-day site operations.
o Coordinate with the entire team to support new resources, logistics and statement of work management.
Program Management:
o Account Management and support for Contractors
o Data analysis and reporting for program partners when required
o Work with Product Owners and Business Units to understand needs and ensure success
Research and Analysis:
o Track site performance and usage metrics, track new impact of new feature rollout
o Identify key performance metrics and work with the Teams to generate
o Research and analyze opportunities for improvement
Product Owner:
o Active participation in a cross-functional team planning; representing User Experience alongside visual design, product management, application development and QA resources.
o Creates assets for user research, prototypes, process flows, wireframes, and design specifications for documentation.
o Participates in and contributes to the planning and analysis of user research, and then based on the findings recommends new UX flows/designs and then works with team to implement enhancements
o Works with Product Owners, Designers and Developers in the development of use cases/stories required to document the business rules and expected user behaviors.
o Participates in project reviews; manages the User Experience group in the development and promotion of, and compliance to, experience design standards.
o You are the liaison between technology and design. You will help your team and your client''s team understand the relationship between the two and how each can benefit the other.
Knowledge
o Considerable working knowledge of both theoretical and practical aspects of project management
o Considerable knowledge of the organization’s methodologies and tools
o Considerable knowledge of the organization’s policies and procedures
o Considerable knowledge of interrelationships among various internal & external organizational functions
o Proficiency with Project Management Body of Knowledge (PMBOK)
Customer Service
o Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships
Collaboration
o Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others'' ideas and tries new things
Strategic
o Leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches
Planning
o Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
Qualifications:
Skills and Abilities
o Strong customer service skills
o Excellent interpersonal, written and oral communication skills
o Demonstrated ability to balance, prioritize and organize multiple tasks.
o Demonstrated ability to work collaboratively in teams and across organizations
o Demonstrated ability to synthesize feedback and adjust plans accordingly
o Demonstrated ability to build strong relationships inside and outside the organization
o Advanced project management skills
o Demonstrated ability to develop and write technical documentation
o Demonstrated ability in leading team(s) to design solutions for clients
Experience
o Bachelor’s degree plus 5 or more years of experience in project coordination and management (or equivalent experience)
o Arizona State Project Management Certification
o Project Management Professional (PMP) preferred
A?DDITIONAL INFORMATION
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.
- Candidate should clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED: Joseph Shelton; Email: joseph dot shelton at
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.