Job Description :
F2F Interview
Project Deliverables and Key Responsibilities
The Organizational Change Manager will be responsible for developing and executing on the following deliverables and activities:
Build relationships at all levels of the organization to facilitate collaboration across business departments and functions to deliver desired program outcomes, while maintaining the integrity of county processes and technology.
Conduct stakeholder analysis, organizational and business readiness assessments, evaluate and present findings with actions plan in a logical and easy-to-understand format.
Perform a detailed change impact assessment to identify how the Project will impact people, process and technology of both internal and external County stakeholders.
Develop a set of actionable and targeted change management plans including leadership alignment and sponsorship engagement, communication and stakeholder management, role mapping and training deployment, and behavioral measurement as a subset of the program/project sustainment model.
Be an active and visible coach and mentor to project sponsors and leadership, and have the ability to influence without authority.
Identify and onboard change agents. Facilitate sessions to support engagement and development, helping to build internal change competency and aptitude within the County.
Identify approach and delivery of super user/end user education and training activities to ensure proficiency at go-live and minimize impact to business operations.
Develop training curriculum and content as needed.
Create a model for reinforcement that will drive accountability, and recognize and celebrate program wins. Develop the necessary processes and systems to track user adoption.
Identify resistance and performance gaps, and work to develop and implement corrective actions.
Work with project teams to integrate change management activities into the overall project plan to support a successful implementation.
Ability to deal with ambiguity and manage multiple priorities.
Project Environment
The Project is sponsored by the County’s Health and Wellness Service Team and managed by the PMO.
The key stakeholders are located in multiple facilities throughout the County, including downtown Saint Paul and its surrounding suburbs.
The Change Manager will work with a project team comprised of various members from Social Services (Behavioral Health, Chemical Health, Detox), Public Health (Clinical Services, Family Health), Community Corrections (Adult Detention Center, Correctional Facility, Boys Totem Town, Juvenile Detention Center), Information Services and other departments.
The Change Manager will be expected to work with and engage the third party vendors who are providing software and implementation services.
The project teams are comprised of dedicated core team members including sponsors, project managers, functional leads, technical resources and department subject matter experts.
The project team resources are centrally located in the County’s Metro Square building, in Saint Paul MN, where the County will provide the appropriate workspace.
Project Requirements
Work will be primarily conducted on-site at the Metro Square facility in downtown St. Paul, but will require frequent travel to and from multiple facilities throughout the County.
Work will be primarily conducted during standard business hours.


Responsibilities Expected of the Selected Candidate
The work is to be performed consecutively until project completion. There will be no break in services other than weekends, official County holidays or a reasonable amount of scheduled and approved personal time off.
All County information and documentation is to be considered sensitive and confidential and vendor will treat with the same degree of care which with it treats its own sensitive and confidential information and documentation.
Candidate shall facilitate knowledge transfer with the County.
All deliverables become property of the County.
Candidate warrants that all services will be performed with the highest standard of professional service, be free from defects and conform with the requirements of this RFO. Any services corrected or re-performed will be covered by this warranty. Non-conforming services will be replaced, corrected, or re-performed at candidate’s expense.