Job Description :
Any visa/tax term

*Title: Program Manager*

*Sunnyvale, CA (Local to bay area only

*Duration: 6 months *

On-site at a client location, and under minimal supervision, the Program
Manager (PM) is responsible for managing the contracted Scope of Services
to the client. The PM must maintain quality customer service and day-to-day
site operations, with a primary focus on meeting and achieving strategic
account initiatives. Management of services: staffing desk, payroll,
business validation, business development and supervision and leadership of
onsite staff, is the fundamental function of an PM.


Management of the onsite staff to include: daily supervision,
performance management, career development through training, and backup. As
an onsite team, maintain an efficient, productive, professional onsite
Act as the senior level representative onsite and facilitate
issue resolution with the support of and client resources as needed.
Proactively develop strong relationships with the client
hiring manager and stakeholders to ensure client expectations are met or
Demonstrate a comprehensive mastery of all day-to-day and
strategic operational functions that are required to service the client,
including menu of services, and client site-specific processes.
Utilize proprietary software, WAND, to facilitate all
processes including contractor requests, financial approvals, timecarding,
invoicing, reporting etc.
Develop and maintain a current Standard Operating Procedures
(SOP) manual. Ongoing evaluate and facilitate account process improvements.
Establish priorities, meet timelines/deadlines, and display
good organizational skills, and professional interpersonal skills and
Maintain and demonstrate knowledge of client s industry,
products, markets, competition, and financial positions. Establish onsite
awareness of important business developments or changes that the client is
Coordinate, develop and present client training and
presentations including: risk assessments, co-employment training, Annual
Business Reviews, Supplier Roundtables etc.
Monitor account status and initiate resolution. Interface as
needed with all levels of client and PRO representatives/managers.
Track and monitor the job functions of offsite staff that are
dedicated to the account.
Track service levels and initiate process improvement
Identify, develop and implement quarterly business
development plans. Introduce new services to client as appropriate.
Supplier Management: Manage supplier relationships including:
additions, ending assignments, involuntary dismissals, performance
management, ScoreCard process and presentations. Communicate with suppliers
proactively. Conduct continuous analysis of supplier performances.
Manage and interact with payrolled workers at client site in
accordance with current labor laws: ADA, Age, Wage and Hour, FLSA, OSHA,
Worker s Compensation, EEO, FMLA, Sexual Harassment, etc.
Bachelor s degree in related field or equivalent experience.
Three years of management experience that includes
supervisory responsibilities of 3-4 direct reports.
Previous management experience in sales, staffing industry
branch operations, HR recruiting, and customer service is preferred.
Experience managing a sales/operational budget of at least 2
million dollars.
Ability to communicate effectively in writing, verbal,
interpersonal, and in presentations. Able to interact and communicate with
all levels of staff and management.
Must have excellent problem solving, critical thinking, and
organizational, interpersonal and motivational skills.
Working knowledge of MS Office Suites- Excel, Word,
PowerPoint, MS Outlook
Ability to multi-task and problem solve.
Work directly with Product Managers and technical team leaders to drive
xFi project forward to successful launch
Determine resource deficiencies for staffing and properly schedule
project tasks and dependencies
Identify project risks and issues - develop mitigation plans
Track dependencies across external teams and running projects
Compile executive summaries, project status reports, and updates to
senior level management
Communicate with internal and external stakeholders including software
engineers, application teams, IT, third party and equipment vendors, test
organizations and engineering development teams to manage project scope,
requirements, timelines, and deliverables
Team administrative work as required (hiring/on-boarding, calendar,
expenses, team event planning, equipment/license procurement)
*They don''t need to have the technical, wifi, cloud experience. This is a
Functional role