Job Description :
Role - Production Support Engineer
Location – Sunnyvale, CA
Duration: Full time


Responsibilities:
- Ensure Apple Pay servers are highly available
- Monitor, Validate the system using Splunk / Hubble to ensure to ensure uptime
- Modify / update alerts to reduce the Signal-to-noise ratio
- Debug issues to analyze the root cause, clearly communicate the impact and mitigation plan
- Effectively communicate with partners about Integration points.
- Participate in Production release, pager duty

Skills:

Bachelor’s degree in Computer Science or related Engineering field (or equivalent experience)
Expertise in production support
Expertise in Splunk or similar monitoring platforms
Hubble experience is an additional value, not a must
Excellent troubleshooting skills
Good verbal and written communication skills
- Any of below skills is an added value:
Elastic
Kafka
Cassandra
Memcache
Solr
Apple Hubble
Understanding of regulations/frameworks (ex: PCI, PII, ISO 27001, NIST)
             

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