Job Description :
TITLE: Production Support Engineer
LOCATION: Irving, TX, United States
Permanent


Requisition Details:
Production Support Analyst

Application Support for Global Financial Applications
Minimum five (5) years of UNIX, Shell Scripting and SQL hands-on experience is a must.
Work with team to resolve tickets on priority through defined process and escalation matrix
Triage issues and provide short-term and long term solutions
Speak through the solution with Client and provide insights in to entire chain of events and plan for resolution
Perform root cause analysis and work hands on to guide through the problem and incident management process
Co-ordinate with offshore and other global teams.
Provide creative solutions to customer problems to ensure customer productivity.
Excellent analytical and communication skills
Support application Releases and change management functions
Provide support for monitoring of applications logs, feeds, issue tickets
Should be able to articulate the problem and provide step by step approach to problem and incident management.
Desire and ability to provide an outstanding customer experience and go the extra mile in everything they do.

Mandatory Technical Skills
Unix and AIX platforms
Unix debugging, Shell Scripting
SQL, Java/Jquery
Oracle 9/10/11G database support
Application Monitoring tools knowhow - ITRS, RTView, ServiceNow, JIRA, Autosys
Knowledge of MQ/TIBOC/EMS, Websphere, AbInitio and Informatica applications will be plus
             

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