Job Description :
Production Support Analyst - Web services
Montvale, NJ
Fulltime
GC, Citizen''s
Applications maintenance and support for CRM Application of one of
leading money transfer Organization.
Perform root cause analysis of Incidents/problems, identify and implement
permanent fix
Possess technical and application knowledge to provide estimates for
development tasks.
Identify and explore opportunities to deliver new solutions through
technological advances
within a technical domain
Understand the requirements, create and document business process flows
and work with the
Team to develop Product accordingly.
Create, code, test, modify and install programs for a host of
applications.
Code Review to drive the use of Best Practices, Standards and Guidelines.
Design, Build and the implementation of defects and change requests.
Provide developer''s support in Unit Testing / Integration Testing /
Performance Testing
Support in Product Build Package and Deployment Activity.
Support Production / PT / UAT / QA / INT and DEV environments wherever
needed.
Support during Outages and Scheduled Downtimes.
Monitor the ticketing tool and respond accordingly within agreed SLAs.
Be available on-call and ready to support as required
Requirements
Hands-on experience in Java & java Web Services Projects (SOAP
Webservices preferred)
Experience of application framework Spring, Hibernate
Knowledge of Java EE-based application server runtime platform used for
building, deploying, and hosting highly-transactional Java applications and
services.
Knowledge of Java IDE and Version Control System.
Knowledge of Issue Management Tools - ASCENT, Splunk, Dynatrace, HP
Quality Center
Basic knowledge of Unix, SQL and PL/SQL
Experience of different S/W development environments (Waterfall and
Agile)
Solid organizational skills, including multitasking and time-management
Strong client-facing and teamwork skills