Job Description :
Job Title: Production Support Analyst
Location: Jersey City, NJ
Duration: 6 Months
Primary Responsibilities :
Provide Level1/2/3 application production support for in scope data/batch related applications.
Work with offshore team member.
Work on service requests using the Incident / Service management workflow, raised by business users and provide resolution.
Work closely with SME''s on any such requests as per the needs.
Work along with onshore support team to manage batch support of jobs feeding in data and delivering data to consumers.
Work on minor enhancements/developments as prioritized by Business and deploy into production following the Change management cycle.
Provide weekly support activity / Dashboard report and conduct weekly status meeting.
Work independently and represent status on different tasks with SME’s.
Implement methods for continually improving the support method.
Desired Experience/ Skills:
Bachelor’s degree, preferably in Computer Science or Engineering or other relevant technical Fields.
Experience scripting on Unix/Linux using bash, Perl, awk, etc.
Database application development experience (Oracle, SQL Server etc
Experience with Informatica – ETL.
Experience with Enterprise Batch Job Scheduler ( Tivoli Workload Scheduler / Autosys )
Experience with BI tool such as Qlikview
Experience with Production Support
Performance troubleshooting and tuning experience
Experience with development tools that aid in debugging, locating memory errors, performance analysis, etc.
Financial Services Industry experience.