Job Description :
As a Product Owner, you will be responsible for the definition, creation, and release of digital customer experiences within an enterprise organization. This position will focus on internalization to support languages, countries and products globally, as well as adoption and enchantments of the product core features to specifics of customer segments and regions.
Major Responsibilities:
Work closely with the lead product owner to drive the strategy and roadmap for a digital customer self-service & support journey.
Work in an agile process to develop user stories and requirements in collaboration across diverse global regions, businesses, backend systems, technologies, and architecture.
Set clear vision and priorities as per the voice of the customer working with the businesses, customer experience, and analytics teams.
Leverage analytics and user experience research to drive continuous improvement for day-to-day tasks as well as deliver new customer delighters.
Maintain a healthy, well-defined backlog with at least 3 Sprints in advance of the current iteration.
The first year will focus on enhancements which will delivering value to customer onboarding, satisfaction, and task accomplish rates.

Skills & Qualifications
A minimum of 4-year''s experience working as a product owner, business analyst, or similar role.
Established background in an Agile environment of 2 or more years with proven understanding of the development life cycle, including but not limited to requirements definition, development practices, testing, and deployment.
Proven ability to take initiative within a matrixed organization to build strong, productive relationships based on excellent communication and A+ interpersonal skills.
History of partnering with architecture and leads in writing clear technical stories.
Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, while evolving digital strategy based on both quantitative and qualitative analysis.
Strong understanding of online customer self-service & support trends and best practices.
Successful track record of building collaborative relationships with off-shore partners
Preferred Qualifications.
Previous experience working in a customer service facing role.
Past roles, which focused on customer facing product delivered in multiple languages and countries.
Prior experience working with Salesforce and Adobe Experience Manager.
Experience with JIRA.
Familiarity with writing acceptance criteria in behavior-driven development (BDD) format.
Proficiency with Microsoft Office, WebEx, and other productivity tools.