Job Description :
JOB DESCRIPTION:
Under direct supervision, responsible for responding to routine customer inquiries regarding products.
Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action.
Recommends solutions to customer application questions.
Maintains log of problems so that recurring problems can be reported to product development.
Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
EDUCATION:
Bachelor''s degree or equivalent.
EXPERIENCE:
Minimum 1 year experience.
Proficient computer software skills.
Good written and verbal communication skills.