Job Description :
Problem Manger
Bothell WA
12+ Months
Job description and Responsibilities of Problem Manager include:
¦ Managing the lifecycle of all problems.
¦ Preventing incidents from happening.
¦ Minimizing the impact of unavoidable incidents.
¦ Making temporary solutions (workarounds) available to incident management.
¦ Developing final solutions for known errors.
¦ Performing trend analysis of important services or historical incidents.
¦ Problem identification and recording.
¦ Problem investigation and diagnosis.
¦ Identifying underlying causes of incidents and preventing recurrences.
¦ Developing workarounds or other solutions to incidents.
¦ Submitting change requests to change management as required to eliminate known problems.
¦ Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
¦ Creating tasks to work on the problem resolution.
¦ Problem resolution and closure. See Resolving a Problem and Closing a Problem.
¦ Analyzing historical data to identify and eliminate potential incidents before they occur.
¦ Identifying users to actively monitor and oversee the problem resolution process.