Job Description :
Job ID: ITP181108-02

Priority: HIGH

Job Title: Problem Manager

# of Positions: 3 (2 x Sr. Consultant & 1 x Consultant)

Max Cost to ITP:

* Location: Jersey City, NJ

On-Site Requirements: Monday through Thursday, Remote on Friday

Duration: 12 months+

Job Responsibilities:

Work with Operations and Application teams to document and track systems failures, incidents, problems and outage

Primary Skills: ITIL Incident & Problem Mgt Practitioner; Production Support

Review incident data to analyze assigned problems

* Analyze problems for correct prioritization and classification

* Investigate assigned problems through to resolution or root cause

* Coordinate actions of others as necessary to assist with analysis and resolution actions for problems and known
errors

* Raise RFCs to resolve problems

* Monitor progress on the resolution of known errors and advising incident management staff on the best available
workaround for incidents

* Update the KEDB with new or updated known errors and workarounds

* Assist with the handling of major incidents and identifying their root causes.

* Secondary Skills: Various Hardware, Software, Infra Technologies including compute, storage, networking,
mainframe