Job Description :

Greetings from CompWorldWide,

Powerbuilder Support Analyst
Duration: 6 months Contract
Location: Chicago IL

Purpose Of the Role
Handle L1/L2 Support adhering to the governing SLAs.
Be the first point of contact of the Support and Operations Team.
Handle first level incident and service requests, Monitor the availability and continuity of Applications.

Engineering Graduate/CA/MBA

Monitor and support systems through the use of real time monitoring tools and ticketing systems.
Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
Ability to take ownership of an issue or a project and the dedication to see it through to completion.
Strong passion and desire for application support as well as process improvement.
Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
Ability to research, analyze and recommend improvements to the organization’s use of the software applications

Process Knowledge required
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
Good knowledge on Incident, Problem and Change management process Knowledge on Ticketing tool Manning P1/P2 Bridge Calls ITIL V3 certified (preferred)

Technical Expertise required
4+ years of experience in supporting and maintain key application in PowerBuilder and SQL server.
Strong PowerBuilder support/coding expertise for versions 7 through 12, experience with the PowerBuilder Foundation Class Library.
Skills in writing database scripts, and supporting Packages, Stored Procedures, Functions, and Triggers Knowledge in PB .NET, Java/.NET would be an added value Should be able to analyze and resolve Production Tickets with quick turnaround time.

Nice to Have
Good understanding of Financial/Banking Domain.
Capital Markets Industry understanding in aspects of Wealth management, Asset Management.
Strong software development and debug/troubleshooting skills Experience in creating and maintaining technical documentation.