Job Description :
Dear candidate,

My direct end client requirement
Position: Production Support
Location: New York City, NY
Fulltime/ Permanent/ Direct Hire position
Compensation: Base salary + Full benefits

No Visa sponsorship

Need local candidates.

Face to face interview is mandatory.

Basic requirements/ Production support Role:
1) Very strong on UNIX Commands
2) Strong on Oracle PL/SQL
3) Informatica (not a developer) but for logs, and for workflows (a plus)
4) Java code review a plus

Role description:
*Reporting into the Production Services Financial Services (US) lead in New York, this support role covers the day-to-day support of financial leger systems using finance services & operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes:

*Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
*Utilizes knowledge of service level delivery to offer superior service.
*Understands effects of IT Architecture on performance.
*Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.
*Responsible for the proper functioning of existing applications and infrastructure.
*Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
*Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.
*IT Delivery/Control/Process/Stability
*KPI statistics relating to individual / teams capacity, performance and CSI
*Professional Ethics Compliance and Risk Management
*Industrialising the different processes
*Maintaining Knowledge Management

Responsibilities includes:
*Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
*Work as senior support analyst to provide hands on support to financial systems and its interfaces
*To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
*Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
*To provide batch support, health checks at the start of day/end of day using global support model
*To create, update, amend relevant production support documentation
*To use firm standard support tools and processes
*To provide weekend support related activities in partnership with other team members
*To deploy code/configuration change/releases into the pre & production environments
*The duties of Senior Support Analysts can be broken into four distinct categories: prevention correction adaptation and perfection.
*Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application’s function.
*Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
*Adaptation is the modification of applications to comply with new standards and new systems
perfection is the improvement of application/infrastructure to enhance performance or reliability
*To work as strong team player

Skills, experience, qualifications and knowledge required:
*Hands on knowledge of ETL/Informatica
*Hands on knowledge of Database – Oracle
*Unix/Linux skills including Shell/Perl scripting
*Knowledge of scheduling tools – Autosys & cron
*Experience of functional/technical support / investment banking environment desirable
*Experience of monitoring software and maintaining\improving rule bases
*Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial
*Hands-on experience of using tools such as Remedy or Service Now - Desirable


Professional Attributes:
*Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
*Ability to prioritise, sense of Urgency
*Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions
*Pragmatic, able to adapt to various situations and applications, ready to work under pressure
*Ability to inspire co-operation and co-ordinate activities across teams
*Willingness to accurately document and share information with global peer group

Client : Confidential