Job Description :
Job Responsibilities:
The candidate will be expected to work with software developers, subject matter experts, end-users, and other trainers through the applications development lifecycle, integrating end-user training into the lifecycle of the Kronos Timekeeping Software Application project.
Review of software requirements written by the developers and business analysts.
Test of the timekeeping application after it is developed to ensure that the requirements have been accounted for in the program with respect to how they will translate to training requirements and learning objectives.
Translate requirements into training objectives for all of the user roles to include: employees, time approvers, time keepers, par delegates, and managers.
Transform requirements into training materials to support all user roles. In support of the Delivery Phase of the project the candidate will be responsible for the development and delivery of end-user training and training materials.
Training material deliverables will include: Development of training materials to include items such as student guides, quick reference guides, job aides, instructional videos, and brown bag presentation materials.
Development of materials to help translate PeopleSoft HCM terms and functions into Kronos functions and terms.
Training Delivery includes: Conducting instructor-led classroom training for all of the user roles to include: employees, time approvers, time keepers, par delegates, and managers and delivering that training at multiple locations in support of all shifts.
Conducting remote/virtual training via tools like Adobe Connect, WebEx, or Skype.
Development of Computer-Based Training (CBT) courseware.
Development of instructional videos (simulations)
Conducting train-the-trainer classes for teams of trainers and end-users to enable them to teach the classes when the contract for this candidate is concluded.
During the Go-Live and Post Go-Live project phase
Provide technical support to end-users who are having difficulty with the system. This support will be in the form of telephone support or meeting with users at their desks to provide over the shoulder help them with the system, supporting the Help Desk personnel, or conducting virtual training sessions as noted above.
Minimum Requirements:
Twelve (12) or more years of experience conducting instructor-led training, creating CBT e-learning courseware, and developing training materials to include: student guides, quick reference guides, job aides, instructional videos, and brown bag presentations for custom developed transaction processing applications.
Experience conducting virtual classes or presentations for transaction processing applications using tools like Adobe Connect, WebEx, or Skype.
The candidate should have significant experience developing CBT e-learning modules for transaction processing applications using tools such as but not limited to. Captivate 7 and above, Articulate Storyline, and Camtasia are highly desired.
Candidate should have been responsible for specifying and setting up scenario-based business examples in a training environment (or working with a developer to facilitate the creation of the environment) that mirrors the production environment of a transaction processing application and use these to train multiple end-user roles. This instruction should also facilitate understanding of how the application supports a business process and interfaces with other applications within an organization.
At least 5 years of experience working with software developers, subject matter experts (SMEs), technical writers, and customers to create training and support materials on transaction processing applications for end-users and Helpdesk personnel.
At least one year developing training materials for transaction processing applications in an Agile environment or as they are being developed/configured in an effort to have them prepared in time for the software deployment.
At least three years training Helpdesk personnel and or providing content for Helpdesk Knowledgebase tools that are used to resolve customer issues related to transaction processing applications or certification as support center analyst.
At least one year of experience providing Helpdesk support.
One year or more of experience writing instructor training materials on transaction processing applications for use by trainers and facilitators during the initial go-live, of an application and for ongoing training activities.
One year or more experience teaching Kronos Workforce Central Timekeeper, or Workforce TeleStaff Classes to employees and managers.
Willing to work day and/or night shifts to support a 24 hour workforce schedule.