Job Description :
title– Payments Support Specialist, Consumer Payments
Location: Plano, Texas (Must be open to possible travel to Amsterdam, Netherlands for training)
If interested/know of someone who would be interested in this role then email your updated resume in a word document with your contact details, current location,, availability and hourly pay rate expectations to
Job Purpose
The Payments Support Specialist is responsible for daily functions of the payments department and reports directly to the Head of Consumer Payments. The role encompasses fraud prevention responsibilities, ensuring McAfee is protected from fraudulent transactions attempted though the eshop.
Position Description:
Assist with day to day payments operations
Perform in-depth data analysis of payment success performance upon request
Preparation and distribution of departmental metrics and reports
Provide level 2 support on payments queries to customer facing teams when necessary
Manage payments requisitions for payments related vendors
Industry research on geo specific payments
Follow daily controls to detect, monitor, investigate and report fraudulent activity and take appropriate action
Maintain a log of Fraud escalations when they occur
Ensure 3rd party fraud risk management tools are calibrated to reflect similar fraud risk assessment criteria
Report on fraud, chargebacks, risk management success factors and other KPIs as required
Create and maintain ecommerce procedural documentation
Requirements:
Self-motivated, proactive individual with excellent problem solving, analytical, organizational and communication skills with the ability to thrive under continual deadline constraints while managing multiple on-going projects
2+ years of relevant payments and fraud prevention experience in a global ecommerce environment
Previous experience with fraud risk management tools. Experience with SafeTech/Kount desirable
Bachelor's degree, applicable certification or equivalent
Excellent knowledge of Excel with specific high competencies in data analysis, rules modelling, investigations and reporting.
Orientation on task fulfilment, prioritisation skills & sense of urgency
Excellent knowledge of written and spoken English language
Excellent interpersonal and communication skills (verbal & written)
Self-reliant, accurate, loyal and emphasis on attention to detail
Orientation on task fulfilment with the ability to work in team