Job Description :
IDEALFORCE has a CONTRACT position available immediately for a PC Technician to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.


Job Responsibilities:

Description of Duties (primary & secondary)
% of Total Work Effort

Provide second level support to users through customer support desk trouble tickets; laptop software and hardware installation; configuration; repair and on-going support; VPN software and hardware installation, configuration and on-going support
55

Work on planned projects hardware and/or software; attend meetings, seminars and training sessions; other duties as assigned or required
30

Inventory control
10

Write, update and print procedures manual utilizing PC-based work processing tools
5


Qualifications:

Technology
Skill Level

(Beginner, Intermediate, Advanced, Expert)
Experience (Years)
Required?
Clarification/Comments

Operating Systems/Environment

WIndows 7 Pro/Ent
Intermediate
2-3


Windos 10
Intermediate
2-3

PC/Laptop Hardware Support
Intermediate
2-3

Should know how to troubleshoot hardware issues (i.e., hard drive failure, memory failure, keyboard/mouse failure, monitor failure, etc.

Misc. Applications

Microsoft Office 2010 suite
Intermediate
2-3

Understanding of how to troubleshoot/install software applications
Basic
2-3


THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.


Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.