Job Description :
Job Title : PC Support Technician
Duration : 12 Months
Location : Downey, CA
Minimum Qualifications :
1. Two (2) years’ of experience within the last four (4) years installing, configuring, testing, troubleshooting and repairing client computing devices or software, at local as well as remote locations, in a centralized Information Technology organization.
2. Two (2) years’ experience within the past four (4) years supporting customers via a call center environment with the use of help desk/call center trouble reporting/resolution software.
3. Two (2) years’ experience within the past four (4) years working with personal computers, including knowledge of PC Operating Systems (e.g., Windows 7, Windows 8, and Windows 10
4. Two (2) years’ experience within the past four (4) years working with Microsoft Office Suite (2007, 2010, 2013, Office365 or cloud-based environment
5. One (1) year experience within the past two (2) years working with the various custom applications integrating with Microsoft Office Suite and other Web-based applications.
6. Two (2) years’ experience within the past four (4) years troubleshooting problems with Internet Explorer and Microsoft Exchange/Outlook.
7. Two (2) years’ experience within the past four (4) years troubleshooting problems with network communications (routers, bridges, gateways, firewalls, servers, switches, hubs, etc.