Job Description :
Overall delivery lead for Commercial Application Support Services and responsible for driving the outcomes of the overall Commercial Program team
Single point of contact for all services provided by Genpact team to customer in the Commercial Tower
Project Estimates and Costing for additional services
Escalates issues within Client management, where appropriate
Drive weekly status meeting with customer Commercial IT leadership team
Ensure all services outlined as per service catalogue is being delivered satisfactorily
Drive monthly operational Governance meeting and continuous improvement meetings
Point of contact to coordinate all changes across the application
Reviews impact of Change Request to application availability and business process and communicate
Drive discussions regarding all key Business processes impacting the support team such as Call plan, Targeting & Alignment, Data rule changes, etc.
Provides detailed functional requirements for Service Requests and enhancements

Note : Person needs to have exp on Pharma commercial processes as well as need to be well versed with underlying technologies like Veeva, Informatica MDM, Datastage, etc.

Client : Genpact