Job Description :
Title: Organizational Change Management

Location: Augusta ME

Duration: 8 Months (Long term, extension possible after fiscal year

Job Description

Summary

The Training Lead will provide support for training efforts to educate end users about both software skills and business process changes for an Organizational Change Management initiative to promote the adoption of business process and software system changes affecting government employees throughout the state of Maine. The role will collaborate with the Training Lead from the software vendor, and with OCM Team members.

The position requires extreme attention to detail, as well as integrity, maturity, dependability and a positive professional attitude. The ideal candidate will be flexible and personable, with a strong customer service orientation.

Responsibilities

Support the customization of software skills training collateral provided by the System Implementer

Define and maintain an archive of all software training collateral on the project website

Schedule all users for required role-based training (whether classroom or web-based), and track completion of all required courses

Define requirements for the provision and maintenance of training data including the deadline for uploads and the data refreshment schedule, to ensure there is sufficient data available for all classroom and web training sessions

Collaborate with OCM Team members to provide simulations and/or videos demonstrating system functionality as needed for informational sessions in advance of the actual training

Collaborate to identify, develop and organize training for Approvers on time recording rules, as needed

Collaborate to develop and support Process Changes training, as needed

Collaborate to develop and support OCM activities to provide on-site support for GoLive, as needed

Provide role definitions, lists of training requirements for each role

Create and manage the implementation of the training schedule

Monitor course completion and evaluation

Collaborate in the role mapping process

Collaborate to create and implement a Super User program

Collaborate to create and implement a Train the Trainer program

Required

Experience serving as Training Lead on a previous large-scale systems implementation

Penchant for precision and attention to detail

Highly organized, with the ability to prioritize tasks and meet deadlines without sacrificing standards of excellence

Strong customer-service, communication and editing skills

Excellent analytical and problem-solving skills

Self-starter, independent thinker accustomed to working in a high-performing team environment

Flexible and adaptable; able to work in ambiguous situations with little direction

Mature, respectful and positive personality

Bachelor’s degree, with 7+ years proven business experience


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