Job Description :
Title: Change Manager

Location: New Haven, CT

Duration: 9 Months

F2F Highly Preferred

This position provides change management expertise to formulate strategy and support complex communications, training, and department readiness activities for information technology initiatives at the client.

This individual performs stakeholder identification, user impact analysis, and detailed communications, training and department readiness plans for the projects over which Information Technologies has responsibility. These projects will have enterprise wide impact.

S/he understands institutional needs, the impacts of projects and coordinates resources to deliver effective communication, training, organizational design and user support plans for all information technology initiatives.

Principal Responsibilities:
Drawing upon direct experience in all of the following capabilities: business analysis, website maintenance, and writing, training delivery and training logistics.

1. Analyze project impacts including performing stakeholder and impact analyses.
2. Analyze change management requirements and advise project and technical teams on appropriate activities.
3. Develop detailed plans for communications, training, user preparations, application readiness and ongoing support on complex projects.
4. Develop detailed communication plans that include stakeholders impacted by the project, relevant communications vehicles, and messages for each group of stakeholders on complex projects.
5. Develop and deliver communications for complex projects.
6. Serve as an advisor to projects on communications tools and approaches.
7. Create training plans and assist as required with the creation of training documentation and delivery.
8. Support department and end user readiness planning and execution by leading readiness planning.
9. Provide readiness checklists, on-site help teams after go live, help desk coordination, and short user satisfaction surveys.
10. Perform other change management tasks as required.

Education and Experience:
Bachelors degree and at least five years of diverse university, business and change management experience involving technology, or an equivalent combination of education and experience.
Experience analyzing and interpreting verbal and written communications and quantitative data to draw conclusions and make recommendations; capable of coordinating efforts and collaborating with a variety of individuals having conflicting agendas; strong interpersonal skills including tact, diplomacy and ability to work with senior administration, faculty, staff and students; demonstrated experience in all of the following capabilities: communications, writing, readiness planning, training and training logistics. Able to execute tasks and manage in an ambiguous environment.