Job Description :
Additional Job Information:
Title: Order Management Analyst
Location: Lehi, UT, 84043
Duration :- 18+ Months
Description:
The Digital Marketing Order Management team is responsible for the smooth and efficient running of order booking activities between Client and its customers/partners for Client''s enterprise and channel business models.
The primary role of Order Management is to ensure accurate and expedient booking of revenue, while also providing world class customer service to Client partners/customers. This team also has full accountability for high level communication in terms of order status, deal review and query resolution.
What you''ll do
Acquire and maintain in-depth knowledge of Client''s Digital Marketing software sales models.
Understand and adhere to related policies, procedures and processes.
Manage queries related to direct/channel customers (includes subscription & licensing programs), including returns.
Actively review sales pipeline and corresponding deal information to anticipate possible booking issues and work to resolve.
Validate order documents (contracts, purchase orders, approval docs etc upon contract execution.
Manually process orders for Enterprise and channel sales programs.
Work directly with internal Client departments (see below) and partners to resolve queries and open issues related to the OM process.
Support increased workload and additional hours when required i.e. soft close/quarter end periods.
Perform other duties as assigned.
Multiple internal Client Departments (Deal Desk, Revenue Assurance, Credit, Legal, Account Management, Sales, Provisioning etc, Enterprise Customers, Channel Partners
What you need to succeed
Typically requires a minimum of 2 - 4 years of related experience.
Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
High level of accuracy and consistency to complete transactions that require good attention to detail.
Demonstrates commitment to the role by taking time to learn about the business and processes we support. Can be SME within team for a specific process/program.
Adaptable – willing to take on extra work in addition to day to day role.
Team Player – willing to work as part of a wider team and provide support when required.
Strong social and self-awareness skills – has the ability to complete tasks and assignments with a positive, professional and friendly approach.
Good technical Skills, e.g. SAP, SFDC, CRM Systems, MS Office, Excel.
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Normally receives little instruction on daily work after initial training period, general instructions will be given on newly introduced assignments.
We''re a company that understands that product innovation comes from people innovation, and that''s why we invest in cultivating leaders throughout the organization. If you''re passionate about leading from where you sit, join us.
What leading at Client means
At Client, we''re passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone who''s considering a career with us should know that we evaluate leadership based on these five capabilities:
Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Client. Whether you''re an individual contributor or a people manager, you''re someone who''s empathetic and mindful of your impact on others.
Selecting Talent (Be a Recruiter) – You''re a Client and an ambassador for selecting talent at Client! You recommend and recruit only the best. You embrace diversity of ideas, experiences and working styles because you know that diverse teams drive better business results.
Role Modeling Check-In (Be a Coach) – We don''t believe in annual reviews and rankings. That''s why, feedback flows constantly at Client. To succeed, you''ll meet frequently with your manager to receive ongoing feedback, set challenging performance expectations, and pursue continuous development opportunities.
Leading change (Be an Agent of Change) – You readily adapt to business changes. Ambiguity or uncertainty never seems to stop you from working productively. You''re maniacally focused on execution and you''re always looking at new approaches to resolving issues.
Scaling the Business (Be an Owner) – You approach your role as if you own the business. The buck stops with you. Your goal is to always deliver an exceptional customer experience by listening to feedback and continuously looking to improve efficiencies.
Get to know the team
Client''s Finance & Operations Group
The Finance and Operations organization is responsible for Client''s global financial operations and investor relations programs. This organization leads financial planning, accounting and operations, and safeguards company assets. It also ensures the company meets financial regulatory requirements, enables an efficient global supply chain, and communicates the "Client story " to the investment community.
See what our employees have to say about their careers at Client in this video.
More reasons why Client life is the good life
Skip those awful "performance reviews.”
Work in a place that cultivates great leaders throughout the organization.
Feed your brain and grow your skills with educational reimbursements of up to $10,000 per year.
Take off for a four-week sabbatical after five years of employment. (As in "don''t even check your email the whole time.”)
Give up to $10,000 to your favorite cause each year, and we''ll match every penny.
Get generous reimbursement for your favorite wellness activity. Surfing? Judo? Knock yourself out. Kayaking? Whatever floats your boat.
Enjoy serious discounts on the Client software that will make friends jealous.
Winter break? Of course. Summer break, too? Now we''re talking.
Those "best places to work” lists love us (in multiple countries
Get adoption assistance, backup childcare, pet insurance, commuting reimbursement, and more.
The work is awesome. The people are awesome. We think there''s no better place to make an impact.
Client is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.