Job Description :
Accountable for the production readiness of critical projects and releases. Participates throughout the project life cycle ensuring designs/changes account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support teams have what is needed to operationally support the environment post change, including documentation, knowledge transfer, demos, etc.
Job Activities:
Review project documentation to analyze the proposed design for critical changes impacting infrastructure and operations and identify any risks or gaps.
Engage appropriate teams to review and analyze high-risk areas.
Perform Production Readiness Assessments and identify specific deliverables that are required and create a delivery plan.
Assist with remediating gaps/risks and ensure mitigation plans are developed.
Track all production readiness tasks through to delivery and facilitate their completion.
Escalate quality or timeline issues appropriately and construct periodic status reports.
Skill / Qualifications:
Strong technical problem solving and decision making skills.
Strong results & detail oriented, along with excellent interpersonal skills (e.g. collaboration, teamwork
Excellent verbal and written communication skills.
Experience in either triage, production readiness, disaster recovery, or capacity management.
Exceptional project management skills (e.g. planning, organizational, and time management skills
Broad IT technical skills across multiple disciplines, in both applications and infrastructure environments at an enterprise wide level.
5 years hands on experience in IT, with IT systems and/or application management.
In-depth understanding of the SDLC and IT project lifecycles (Release/Change Management Process, Performance/Capacity Management Process, Infrastructure Delivery, Application Delivery, etc.
Exceptional system analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will have.
Technical aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their production readiness.
Subject matter expertise in one or more of the following:
o Production Readiness
o Problem Management
o Infrastructure Design
o System Performance
o Monitoring tool knowledge (AppDynamics, Glassbox, Splunk, Sitescope, Tivoli)
o System Administration/Operations/Traffic Management (WebSphere, WebSphere eXtreme Scale, Unix, Mainframe Processors and Database Systems)
o Risk Assessment
o Post Production / Operations Follow-up