Job Description :
Hi
This is Samsutheen from KRG Technologies Inc. We are immediately looking EUC Operation Manager @ Atlanta, GA If you are interested or know someone who is looking for projects, please apply by emailing the resume along with expected rates and contact details. You can call me at to discuss this opportunity.
Job Title: EUC Operation Manager
Location: Atlanta, GA
Duration: Full Time
Job Description
ITIL v3 Foundation Certified
Oversight and monitoring of the critical path milestones for transition / transformation
Provide direction to the outsourcers and other resources in relation to transition / transformation
Assist customer in allocating proper resources to various tasks•
Review tower related proposed solutions before the review and approval from senior management
Weekly review of all tower project tasks and their status and their impact on schedules•
Creation and delivery of executive presentations•
Manage cross functional aspects of all tower projects•
Provide input to ongoing management reports as requested (e.g., Score Card, Top 10 Activities, and other ad-hoc requests)•
Coordinate and compare all interpretations of contractual requirements and issues / risks•
Knowledge of infrastructure outsourcing contracts •
Experience with managing Multi-Vendor relationships and objectives•
Detailed understanding of T&C’s, SOW, pricing, SLAs, Software, and Hardware responsibilities.
Support service delivery governance process (minute, action items, etc•
Develop service delivery tracking process for issues and open items to ensure successful/timely resolution
Act as a Solution Architect insuring the solution contracted for meets Nissans architectural requirements• Manage vendors with respect to the timely delivery of remediated applications for the new hosting environment•
Ensure transition / transformation tasks are successfully executed •
Ensure all approved service delivery target goals are monitored, reviewed, and met (e.g. D/R test plans, quality compliance•
Manage and coordinate the delivery of transitioning End User Services Including: Hardware
Messaging Software Message and File Archiving Print services Active Directory Desktop re-imaging File services Application Testing and Software Integration •