Job Description :
Essential Duties and Responsibilities include, but are not limited to, the following:
Manage and monitor Office 365 services and infrastructure.
Document changes to the systems using change management best practices.
Maintain a highly secure system through proper configuration and system access monitoring.
Troubleshoot and resolve issues with user access to cloud services.
Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
Monitor and communicate to stakeholders the performance of the services.
Ensure service delivery meets the business requirements (based on defined SLAs
Deliver a consistent process for incident and problem escalation along with resolution.
Champion the adoption of Office 365 services as appropriate for our business, working with users to plan, design, and bring their use cases to life.
Assist with the creation of policies around the proper use of Office 365 services and support.
Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.

Additional Technical Skills
Deep knowledge of Microsoft Exchange and it’s interaction with Active Directory.
Knowledge of Office 365 including Teams, Groups, Skype, SharePoint, Flow, Delve, OneDrive, Power BI, Yammer, etc.
Supporting Skype for Business and troubleshooting call quality issues.
Supporting the sync and sharing of large volumes of data with OneDrive.
Advanced skills managing Office 365 using PowerShell.
Experience with Azure AD user management both for Office 365 and third-party services.
Exporting usage and licensing information through Office 365 reporting.
Understanding of firewall requirements needed for all Office 365 functions.
Deep understanding of supporting Office desktop applications.
Support of Office 365 mobile applications.

Key Characteristics
Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple efforts with varying completion dates/SLAs.
Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
Capability to work as an effective member of a global team.
A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.