Job Description :
Role – Nice support engineer – Senior

Years of experience – 5 to 8

Responsibility:

· Understanding of Firmware/Middleware/system applications, for enterprise

· Nice Call Recording and Analytic Solutions including; Nice Call Recording,

· Nice Analytics and Fraud, Mattersight, and PinDrop Fraud Analytics.

· Leads efforts to maintain, restore or improve service and determines when vendor maintenance support is needed.

· Participates in support and/or MACD (Move, Add, Change, Delete) projects associated with implementation of upgrades, installations, modifications, customizations and/or testing related to THR vulnerabilities.

· Knowledge and understanding of desktop, PCs, laptops and telecommunications technology