Job Description :
junior positions:

Location – Denver, CO

Role – Nice support engineer – Junior

Years of experience – 4 to 6

Responsibility:

Basic understanding of Firmware/Middleware/system applications, for enterprise servers

Knowledge on Nice applications preferred

Participates in the maintenance, restoration or improved service and determines when vendor maintenance support is needed.

Participates in support and/or MACD (Move, Add, Change, Delete) projects associated with implementation of upgrades, installations, modifications, customizations and/or testing related to THR vulnerabilities.

Knowledge and understanding of desktop, PCs, laptops and telecommunications technology

Analyzes and uses documentation provided by vendors to comprehend application limitations when referencing software upgrades and vulnerabilities.

Updates and completes documentation, procedures and user guides.