Job Description :
Detailed Job description:

3 + years’ Network Engineer experience in supporting production environment including customer facing or customer support roles.
Having Azure domain experiences is a big asset.

Soft Skills
o handle technically challenging and politically sensitive customer situations
o Strong communications skills – Excellent spoken and written English communication skills
o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
o Demonstrable troubleshooting skills
o Cross-team collaboration

Networking Skills
o Experience with networking concepts including Load balancer, Routing, Switching, Security
o Experience and familiarity with networking tools (ping, tracert, wire shark, etc
o Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
o Experience and understanding of the OSI model and related concepts

Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster