Job Description :
Hi Greetings,

This is Michael from RADGOV INC. We do have a position for Network Problem Analyst for one of our Direct Clients. Please find the job description below and if interested please send me your updated word format resume. If this position does not match your exact skills, perhaps you know of someone with the required skills and availability, if so, please feel free to forward this e-mail to them.

RADGOV is a professional service organization helping customers create synergies of information through the use of leading edge software applications. To know more about RADGOV please visit us at

Job Title: Network Problem Analyst
Job Location: Newtown Square, PA
Job Duration: 12+ Months Contract

Job Description:
May be coupled with the trouble triage of service affecting incidents and mission-critical incidents
Maintain log of major isolation, restoration, and resolution steps
Convert problems into known errors
Raise requests for changes
Identify, document, and record workarounds
Work with various support staff to help ensure resolution and closure of tickets
Perform analysis of major incidents to identify chronic troubles
Conduct Pareto analysis of incidents to categorize troubles as product, processes, or skills
Interpret near real-time and historical network or IT performance indicators to recognize potential problems and act on them before they cause incidents
Identify countermeasures to drive quantifiable improvement
Assemble virtual teams to address countermeasures
Engage vendors and suppliers in countermeasure team
Facilitate and moderate conference calls with countermeasure team to help ensure thorough root-cause analysis and creation of viable countermeasures
Analyze countermeasures and drive implementation of high benefit items
Manage log of countermeasures
Share lessons learned with Network Management and Operations
Provide proactive analyses of trend data to identify potential outages and failures

Background/Qualifications
Ability to direct a cross-organizational team
Strong problem identification, isolation, and resolution skills for complex network problems
Seven years of experience in working in a medium to large enterprise or service provider environment
Cisco Certified Network Professional (CCNP®) or preferably Cisco Certified Internetworking Expert (CCIE®) qualification or equivalent
Working knowledge of diagnostic tools and protocols
Working knowledge of change management procedures and configuration templates
Working knowledge of network documentation - software, physical and logical elements, archival and retrieval
In-depth understanding of network hierarchy, architecture, protocols, and overall network design
Strong analytical, interpersonal, and communications skills
Working knowledge and understanding of vendor''s tools
Working knowledge of performance and capacity management tools
Knowledge of security management tools and procedures
Familiar with project management tools and tec