Job Description :
Job Title: Network Operations Technician
Location: New Haven, CT
Duration: 6+ Months
Visa: GC or USC
Top 3 Technical Requirements:
Juniper Switches
Aruba switches and WiFi Access Points
Ticketing system experience (they use ServiceNow)
Description:
Immediate need in New Haven, CT for a Network Operations Technician.
Position Focus:
- Provide day to day operational support and coordination for all aspects of the Campus Data Network.
- Establish and maintain network performance by building network configurations and connections and troubleshooting network problems.
- Assist in development and maintenance of network communications.
- Uses knowledge of LAN / WAN / WIFI systems to help install and manage internal and external networks.
The candidate would have as many of these skills and abilities as possible:
-update/make changes to Traverse to add/remove a device along with related tests.
-rack and wire a new appliance/switch/router that could weigh up to 35 lbs
-troubleshoot network problems, creating Service Now tickets
-Updating configurations
-Understand impact and urgency of each event
-Escalate to Network Engineering when appropriate
-update documentation/maps (visio) with changes in the network topology
-use the following tools;
-Proteus to register devices, assign ip addresses, etc
-Disconnect database to block (disable/enable) switch ports causing issues or security reasons
-Wifi mgt Airwave to troubleshoot and manage wifi devices and clients, along with Aruba network switches
-Juniper SPACE management to manage Juniper switches
-Unix log.net.yale.edu server to perform network ping tests, and logging onto network infrastructure
-configure, perform routine maintenance, and troubleshoot HP, Aruba, and Juniper edge network switches
-configure, provision, and troubleshoot Aruba wifi access points
-Perform shipping and receiving. Check in new equipment. Send out failed network equipment.
-Monitor the network in order to maintain 24x7 operations and resolve service impacts as they occur.
-Work trouble tickets effectively and efficiently and that interact with engineering, Desk Top Support and telecommunications to facilitate resolving service issues in accordance with established processes and procedures.
-Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in trouble-ticketing system.
-LAN and WAN troubleshooting skills and a solid understanding of network security.
-Calm demeanor, good organizational skills, excellent communications, logical thought processes and a background in networking technologies
-Can-do attitude and a hunger to learn more about networking technologies.
-Work closely with all engineering groups as needed.
Required Skills/Ability:
- Knowledge of Cisco and/or Juniper IOS network operating system.
- Knowledge of Aruba networks wireless system.
- Excellent oral and written communications skills.
- Ability to work cooperatively with colleagues and clients under pressure and against deadline.
- Knowledge and understanding of ITIL.
- Understanding of the OSI model.
Preferred skills
- Desktop and Network support skills
- System administration skills
- team player
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2 IMMEDIATE SUPERVISOR REFERENCES (MUST)
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