Job Description :
Job Description :
Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the customer network.
· Troubleshoot routing and interconnectivity problems including troubleshooting of network device hardware failures.
· Set up monitoring in Netview, map auto alerts within GEMSR for Omnibus ticketing to ITSM.
· Identify and troubleshoot recurring platform problems.
· Add IP to ADUSAC DNS server and Tier 3 remote servers.
· UTM Firewall (GDC) and Load Balancer requests.
· Security, DNS and DHCP Zone Requests.
· Site requests network utilization reports.
· Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state.
· Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement.
· Work with ISPs to diagnose problems between customer network and their infrastructure.
· Provide support in large scale events.