Job Description :
The Senior Director, ETS will own the end to end delivery of IT services (Plan, Build, Run) for all technology platforms. Will be responsible for the delivery of and ongoing service model associated with infrastructure architecture, solution engineering and design, server engineering, enterprise network, enterprise storage and backup, collaboration solutions and end user services (Service Desk, End user compute, Mobile, Bring your own Device

The Senior Director, ETS will be responsible for evaluating the current IT infrastructure functions (engineering and operations) and developing a strategic plan and roadmap to address the infrastructure readiness of the organization. Their teams will develop and publish appropriate IT infrastructure strategies, policies, procedures, standards, tools and guidelines to promote infrastructure solutions with a balance between cost (both Capex and Opex) and innovation. They will evaluate, procure, and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands, and will ensure these technologies and services align with Manhattan Associates, Inc. strategic principles and policy guidelines. They will drive process changes across the organization, and will develop the appropriate key performance measures for their areas of responsibility.

10-15 years of experience working for technology driven company required
10+ years in developing and managing teams involved in building multi-tenant applications, platforms, microservices and distributed system requirements such as availability/uptime, resilience, availability, monitoring, etc.
BS/BA or higher in a technical or business field

Span of control includes the following areas:
Server Engineering
Storage Engineering
Systems Engineering
Database Engineering
Network Engineering
Unified Communications
Infrastructure applications (directory services, email services, o365, DNS (internal and external), database, etc
Data Center Operations (Internal as well as hosted)
Enterprise Storage and backup
Cloud Infrastructure (Public, Private, Hybrid)
Others as assigned

Executive presence and influence – ability to work with senior leadership and external partners
Demonstrated experience in building and growing highly competent technology organizations
Demonstrated strong leadership, collaboration, project management, problem-solving, change management and influencing skills