Job Description :
Position:: Network Support L2 Engineer
RESPONSIBILITIES:
Firewall management (e.g. DMZ, Internet, Third Party connections)
Provision and management of multi-factor authentication (e.g., token, certificate)
Malicious code detection and prevention, and Internet monitoring (e.g. IDS/IPS)
Security policy verification
Tiered web filtering (e.g., URL filtering, malicious sites, spyware, advertisements, instant messaging, free software downloads)
Internet usage reporting
Provision, installation, configuration, management, and maintenance of network intrusion detection and prevention sensors at specified network entry points
Intrusion Incident reporting
Ongoing vulnerability assessment and remediation activities
Support of Third Party security assessment, scanning and penetration testing
Design, implementation, management and maintenance of encryption solutions
Management of Client-owned security certificates, SSLs and domain names; where applicable
Security Incident and Problem Resolution
Password Reset Services per established security standards
Logging, tracking and management of security risks and issues to Resolution and closure
Network security Services reporting per Client requirements
Remediation of discovered security risks from any security audit findings
Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices.
Administering and managing infrastructure devices to include routers, switches, load balancers, and wireless local area network (WLAN) devices
Establishing standard rule sets and providing technical analysis, performance optimization, network utilization analysis and overall management of all network infrastructure
Responding to and resolving incident tickets and outages
Responding to and resolving change request actions
Performing network improvement and clean-up
Maintaining and evaluating policies and procedures for Network systems and services
Operating and maintaining infrastructure devices to include routers, switches, load balancers, and WLAN devices
Auditing and logging all traffic flow using tools to ensure availability of services
Creating and maintaining AS-IS documentation for network infrastructure devices
Configuring and installing infrastructure devices to include routers, switches, and wireless LAN devices
Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules
Installing hardware and software tools; applying security measures to network devices
Making changes, upgrades, and patches to network devices
Responding to, accomplishing, and documenting change request and incident ticket actions
Working in a 24*7 operating model in shifts
IT Service Management – Good understanding of ITIL best practices and achieving SLAs
Configurations and maintenance – Should have good understanding and configuration skills of VLANs, WLAN, VPC, VDC, STP/VTP, ACLs and routing protocols.
Monitoring Tools – Working knowledge of Remote control and system management tolls like Solarwinds or similar
Maintaining Documentation – Creating and maintaining SOPs/CMDBs/KEDBs/Run Books
EDUCATION
BACHELOrs Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
QUALIFICATIONS
Routers, switches, Cisco experience is required
Certification a must – CCNA, CCNP,ITIL, Security certifications etc