Job Description :
Position: Network Engineer
Location: Dover, DE
Duration: 3-6 months contract to hire
Interview Process: In Person Interview
Responsible for the support delivery of the Data and Voice Services for business operations and customer call center operations. This includes service, project and vendor management responsibilities that are required to support the delivery of the Network Services.
Primary duties and responsibilities include:
Provide delivery support for the Network infrastructure, including the Cisco Unified Communications platform, Routing and Switching, Wireless, and Security Appliances.
Work with the Senior Network Delivery lead to ensure Services meet all aspects of the business needs.
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Review and monitor telephone billings; communicate with major telephone service providers to resolve billing errors and discrepancies.
Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximize network performance by monitoring; troubleshooting network problems and outages; scheduling upgrades; collaborating on network optimization.
Liaise with vendors and other internal personnel ensuring service levels are met and problem resolution processes are defined and adhered to.
Report network operational status by gathering, prioritizing information; managing projects.
Manage Service Delivery management, including Incident, Problem, Change, Release and Request Management.
Execute network engineering and delivery projects.
Job incumbent is expected to make day-to-day operational decisions based on company policy in conjunction with department standard operating procedures and requirements.
Position requires daily contact with internal customers, primarily via telephone and email. The incumbent will be the liaison between IT and department customers for applications and service and must have planning and relational skills associated with those tasks.
The dynamic nature of the IT goals will require growth of all skills and technologies, which will require the incumbent to continue in parallel with these goals.
Required Skills:
Thorough understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11x, QoS
Proficiency with Cisco equipment, including the UC, IOS, and NXOS platforms.
Experience in network monitoring and performance solutions (Solarwinds preferred
Experience with Cisco ASAs, DMZ design and security best practices.
Experience creating documentation for all levels of understanding.
Ability to make decisions logically by using problem-solving and analytical/strategic thinking.
Ability to support a large multi-user environment.
Commitment to continuous development and continuing education.
General knowledge of operating systems - Windows/Linux.
General knowledge of Virtual networking environments.
Strong attention to detail with regard to procedures and workflow.
Understanding and experience of Service Management frameworks and delivery.
Understanding and experience of Project Management processes and disciplines.
Excellent communication (both verbal & written) and customer service skills.
A self-starter able to work independently but comfortable working in a team environment.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.