Job Description :
Proactively and consistently support all efforts to simplify and enhance the customer experience.
Hands on involvement in network planning, network architecture design and engineering.
Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
Evaluates new products, performs network problem resolution.
Assists in the development and documentation of technical standards and implements approved methods of procedure.
Contributes in designing corporate standards and develops network enhancements
Works on projects/systems/issues of varying complexity surrounding network planning, configuration and optimization.
Provides tier support across organizations.
Leading project teams that maintain and improve network operations.
Acts as a mentor to junior staff
Knows, understands and follows company policy.
Performs other duties as requested by supervisor.
Adheres to industry specific local, state, and federal regulations, as applicable.
JOB REQUIREMENTS:
Intermediate knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc, bridging, switching, routing, ethernet and transport technologies and protocols
Intermediate Knowledge in network design, network architecture, protocols and network topology
Intermediate Knowledge in TCP/IP and the OSI Model
Intermediate knowledge in using ticketing and software tools to support the current operations
Intermediate Knowledge of basic network devices and basic network appliances
Intermediate knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications
Ability to work in a team environment
Knowledge of Microsoft Office
PREFERRED QUALIFICATIONS:
Cisco Certified Network Professional (CCNP or CCIP)
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Knowledge of company products and services