Job Description :
Description:
This Position will require Experience and Working Knowledge of a Broad Set of Technologies from the Cisco CUCM, TMS, Expressway, CMS, Media Platform Live Streaming and Interoperability of CMS to Various Other Media Platform using Industry Standard Protocols (SIP and http
This Role Calls for Strong Technical Understanding of the Telepresence, Video Streaming Platform along with great Customer Service Skills and Commitment
The person Need to have Working Knowledge on the Audio-Visual Equipment''s which goes into Conference Room
As Part of the Role, need to be able to Open Support Ticket with Vendor for Service and part Replacement
Follow Through to Make Sure the Service is Fully Restored
Operational Portion of the Role will Require Onsite Support for Critical Telepresence Meeting and Interaction with Global team located in Europe and Asia
A desired Candidate will have Knowledge of state of the art IT Practices, Hardware, Software and Automation Tools

Skills:
Overall of 8+ Years of Experience in the Industry
3-5 Years of Experience in support Cisco CUCM Environment for Video Collaboration
5 Years of Experience Interacting with High Profile Executive and Addressing Video Conferencing Support needs
Good Working Knowledge on the Office Application including outlook
Experienced in using Incident Management System for Incident Tracking/Resolving
Must have Customer Service Experience servicing VIP users.
Flexible, Adaptable, and able to Manage Multiple Tasks in a Dynamic, High-Pressure, Fast-Paced Environment
Self-Driven and be able to Work Independently with Minimal Supervision.

Responsibilities:
Cisco CUCM, TMS, VCS and CMS Environment Management, Media Platform Environment support and Life Cycle Management
Provide in Room Support for Critical Telepresence meeting
Coordinate with Peer Team Member for Resolving Incidents and Support Issues with Telepresence/Media Platform Solution
Perform Regular Updates and Maintenance of the Video Collaboration Environment Proper Functioning.
Document the Support Procedure and share with rest of the team for uniformed support
             

Similar Jobs you may be interested in ..