Job Description :
Technical/Functional Skills
Good technical skills in LAN / WAN and Telecom troubleshooting.
Knows basic show commands to identify common issues and verify settings (Cisco/Juniper
Juniper & Cisco hardware experience.
Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, BGP, Multicast, DNS, DHCP and SNMP
Knowledge of network routing protocols for IP, Source Specific Multicast and PIM.
Experience with IP-backhaul of HD-SDI, 3G SDI and ASI; Experience with conditional access systems and IP DRM.
Expert knowledge of H.264, MPEG2, ATSC and DVB-S S2, T. Exposure to upcoming compression technologies like JPEG2000 and HEVC/H.265.
Strong knowledge and experience on Enterprise hardware and software infrastructure (Servers, Linux, Windows experience
Strong knowledge of network/video troubleshooting tools, and monitoring platforms.
Able to troubleshoot network/video issues remotely with Deployment Engineers.
Roles & Responsibilities
Monitor service stability and performance to ensure 24x7 operations and resolving service impacts as they occur within SLA
Handle trouble tickets and work closely with engineering (Video and Deploy) and XFN teams within SLA.
Communicate and handle escalated issues and work closely with YouTube TV internal, XFN teams and vendors/providers to resolve network/video issues.
Able to identify and troubleshoot Layer 1 physical issues.
Validate problem descriptions, perform detailed diagnosis; track and update problems in trouble-ticketing system and write postmortem.
Recommend solutions to correct service issues and faults.
Perform firmware upgrades.