Job Description :
Ideal candidates will demonstrate advanced technical and leadership skills by managing the Network Performance Diagnostics and Monitoring group.
Responsibilities include leading highly technical teams while diagnosing complex technology performance problems across all areas of the IT support model.
The position will interact with a full range of OIT staff from all areas of the enterprise and agencies. Customer service and interpersonal skills are critical in this role.
Successful candidates must be professional and have a passionate vision to lead and influence outcomes. This will require the attributes and skills listed below:
Excellent open communication skills across all levels of a highly technical organization; both written and verbal.
Leading/facilitating highly technical team members to proactively identify opportunities to address performance problems and implementing resolution.
Be a highly organized self-starter capable of using professional judgement, prioritize responsiveness and apply analytical thought for problem resolution.
Understanding and practical real life experiences across all levels of the Open Systems Interconnection (OSI) Model will be essential.
MINIMUM QUALIFICATIONS:
Ten (10) years’ experience in researching, analyzing, planning, and implementing large-scale technology projects and/or related policies, protocols, and standards. A Masters’ Degree in Computer Science or directly related area may be substituted for one (1) year of work experience.
The ideal candidate will possess experience and skills in the following:
Evaluating applicability of current automation technology/trends to State systems and needs.
Diagnose/configure Cisco, Avaya Networking interoperability.
OSPF and BGP4 routing protocols.
Leading Voice over IP support and troubleshooting.
Troubleshooting Telephony Infrastructure: DDS, T1 and T3 systems, DACCs.
IP multicast, IGMP and PIM.
Importance of change control processes on critical 99.999% networks.
Configuring, troubleshooting, designing and maintaining Cisco, Avaya, Juniper, Aruba wired and wireless platforms and integration with Firewalls, servers and DNS/DHCP.
Wireshark and deep packet test and analysis.
Diagnostic and performance monitoring products such as Solar Winds, NETSCOUT and Riverbed.