Job Description :
The Network Analyst will provide technical support and troubleshooting as a member of the Network Support team. This position will provide immediate response and/or investigation of network system alerts or abnormalities as a troubleshooter in a complex network environment.


About our Business: Client is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
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Essential Job Responsibilities:
Provide network support for troubleshooting and resolving network related incidents.
Manage incidents through to resolution to include: coordinate and test with vendors and customers,internal communication and escalation, and follow-up/documentation of the troubleshooting performed.
Maintain network systems tools, applications.
Provide Sniffer capture and decode. Perform detailed packet analysis via data packet capture to rule out network issues and provide diagnostics for application performance issues and server problems.
Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client request in a clear and concise manner.
Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful
circumstances, represent Client as a quality organization.
Participates in Problems reviews, bridge calls and Sigma meetings.
Performs network changes.
Assist and maintain internal processes and procedures.
Create & review monthly Reporting including capacity reporting, incident

Additional Skills/Knowledge:
Excellent communication skills, well spoken, ability to deal with clients and managers at various levels, work with engineers & vendors.
Must be outgoing, self-starter and be able to resolve complex issues with limited supervision or direction.
Proficiency in Cisco routers and switches
Excellent oral, written, analytical skills. Ability to communicate technical concepts to non-technical
employees.
Must be able to work as a team member in a technical project environment. Must be self-motivated and able to think “outside the box.”
Experience defining and creating process and procedure documentation preferred.
Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP,HTTP, FTP, TCP, and Spanning Tree.
Knowledge of BGP& EIGRP
Knowledge of load balancing concepts

Work Environment:
Need flexibility to work all shifts in a 24 by 7 monitoring environment including weekends



Required Qualifications:

Education
Bachelor’s Degree in Computer Science or related field, related work experience can be substituted for the educational requirements
Job Related Experience:
• 3+ years of hands on network support experience
• Experience with troubleshooting WAN and LAN connectivity issues.


Preferred Qualifications:

CCNA desired
Working knowledge of Brocade and Cisco Load Balancing products