Job Description :
Direct End Client: State of Delaware
Job Title: Network Administrator
Duration: 07 months
Start Date: 12/03/2018
Location: Dover, DE
Position Type: Contract
Interview Type: In Person Only
Requirement ID: SDE_HD039_SS

Required Skills:
3 years Prior experience troubleshoot Hardware issues of Laptops and PCs in a deskside capacity
3 years Prior experience troubleshooting software issues of Windows OS/MacOS, IOS/Android
2 years Prior experience writing Powershell Scripts to automate task in AD, Exchange, MS deployment toolkits, and software deployment automation.
2 years Prior experience automating software deployments in SCC, Microsoft Deployment Toolkit, or other similar deployment/management tools,
Great Customer Service
Attention to Detail and great documentation skills for tickets and knowledgebase articles.


Department: DOF- ACCOUNTING

Description: The Network Administrator (NSA) installs, configures, and supports an organization''s local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.

Responsibilities:
Entering Request and Incident Tickets in Service Now ticketing system
Troubleshooting Second Level Support Tickets assigned to your group through Service Now
Creating and updating Knowledge Base articles
Providing excellent Customer Service for All Customers.
Recording and reporting time spend with customers
Troubleshooting network connectivity from the switch for Phones, Computers, and Printers.
Assist Network Engineering Team with Troubleshooting of switches and phones.
Provide Support for: IOS, Android, Windows OS, and Mac OS devices.
Knowledge of GPO, DHCP, and Active Directory.
Experience Troubleshooting Printers, Scanners, and Copiers.
Knowledge of MDT, KACE, SCCM and PowerShell preferred but not required.


V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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