Job Description :
Network Admin

Sits in Norfolk, VA

6 month CTH

Blue jeans video interview

Assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. May require a bachelor''s degree and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field''s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

Seeking candidates for Operation support with the focus on Interactive Voice Response (IVR) applications, Call Routing, Chat, and other related technologies. Knowledge of Contact Center Technologies, such as Genesys Voice Portal (GVP), Speech Recognition, Voice Biometrics and Genesys Applications is required.

This position is responsible for:

· Partnering with the Development team to drive successful day 2 support of IVR specifications.

· Analyze the performance of the user interface with regards to metrics and caller experience.

· Providing in-depth technical knowledge and troubleshooting skills for all IVR applications.

· Delivering IVR user interface operations documentation aligning backend interfaces to support business functionality and application development

· Support Voice application integration and support of technology related to ADP''s Client Services Platform from both a voice and data perspective.

· Must be well rounded with experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, Computer Telephony Integration (CTI),

· Call Routing, Virtual Hold Technology (VHT), Workforce Management, Call Recording, and VoIP Technologies

Thanks and Regards ,

Abhishek Dubey | Team Lead-Recruitment | KPG99,INC
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