Job Description :
Title: Telecom Engineer (Avaya and Cisco Call Manager)
Location: Culver City, CA
Duration: 12 months
Core Requirement: Avaya AND Cisco telecom experience
Interview Method: Phone then onsite face to face

Required:
- Strong background with Cisco Call Manager
- 5+ years of Cisco Telecom Experience
-AVAYA
- Financial Industry or Large Enterprise Organizations
- Excellent communication skills
Telecom Engineer
Responsibilities
Perform complex tasks relating to telecom network operations, installation and maintenance for telecommunications service offerings through the application of business and technical skills.
Provide technical support and maintenance for existing and new telecommunications services.
Provide administration and support for telecom service requests received via service tickets and performs, installs, moves, adds, and changes (IMAC), handling moderately complex issues.
Configures, deploys, tests, maintains, monitors, and troubleshoots telecommunications network components of a moderately complex nature to provide a secure, high performance network, including services for core LAN/WAN, VoIP(Voice over Internet Protocol), QOS (Quality of Service, COS (Class of Service, VLAN’s Virtual Local Area Network, SBC’s (Session Border Controller) and SIP (session Initiated Protocol
Coordinates, reviews and performs repair services in emergency situations.
Serves as a technical subject matter expert for the resolution of moderately complex telecommunications problems. Plans and implements changes to the system, troubleshoots problems in the network, analyzes costs and volume of traffic on the system and informs personnel of the capabilities of the system
Implements moderately complex telephony solutions and project plans through the use of applications, which may include Avaya Call Manager, Cisco Call Manager, Aura Voice Mail, Unity Voice Mail, Cisco emergency responder in a UCS and non-UCS environment. Works with users to analyze feasibility, costs, time and resources needed to add functionality to the platform.
Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.
Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
Interfaces directly with partner and internal resources to work on support issues and drive them to resolution quickly and efficiently
Experience
Minimum of five years experience configuration and provisioning Cisco Unified Communications Manager, Unity Connection, Cisco IM&P, Unified Contact Center, Avaya Call Manager, Avaya Aura Messaging, Avaya SBC in a SIP environment.
Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with partners.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Willing to travel up to 10% of the time for business purposes (Domestic U.S.
Advanced knowledge of configuration and troubleshooting of CUBE and Avaya SBC highly desired.
Minimum of eight years experience operating in a multi-site VoIP and Legacy TDM environment.
Expert knowledge of Avaya, Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and ability to take action on alert management and performance management tools.
Experience with:
o design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie. H.323, SIP, UDP, RTP)
o Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence)
o VMware vCenter and ESXi Hypervisor
             

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