Job Description :
3-4 years minimum in desktop support or administration experience of providing customer service over the telephone / email / in person.
Experience:
Expert knowledge of desktop software and hardware support, troubleshooting and resolution
Ability to produce business standard documentation related to implementation, testing and Self-help guides
SCCM,Active Directory, MS Windows desktop / laptop build and maintenance, Remote access
Expertise in MS Office product functionality including Word, Excel, PowerPoint
Good working knowledge of Windows 7, Outlook, IE11
Understands terminology in area of expertise
Performs complex tasks in area of expertise
Backup and restore processes
IT security best practices
Networking fundamentals, DHCP/DNS, TCP/IP, FTP, software updates etc.
Windows 7 roll-out and roll-out techniques e.g. scripting, ghost