Job Description :
Title: CISCO IPT & SIP Voice Engineer
Location: Tampa, FL
Description:
Job Title : CISCO Voice Engineer
Number of Positions : 1
Relevant Experience (Yrs) : 7 to 9 years of experience focusing on CISCO voice solutions.
Experience Required Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG''s) - Develop custom reports on Cisco CUIC
Scripting new call flows for new call centers, including UAT testing with end user
Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
Experience with some of the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console
Some Exposure in the following routing protocols is an added advantage: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching
Education : Bachelors degree or equivalent experience
Work Location : Tampa, FL