Job Description :
Need Business Analyst with IT Service Mgmt Exp (ServiceNow ) in Long Island City Queens, NY
12 months contract
Long Island City Queens NY
Locals preferred.
Interview mode: Telephonic & and a Skype Interview.
Salary: $50-53/hr (Depending on Exp
We currently have an urgent need for a Business Analyst with IT Service Management Experience, specifically ServiceNow experience. The resource would have to work locally in Long Island City Queens NY. We might be able to get away with a skype Interview, but they would have to be onsite for work
Position Summary
The Information Technology (IT) Business Analyst (BA) provides direct support IT initiatives by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager the Business Analyst will actively support all aspects of the ITSM /ITOM Transformation project from start to finish with a particular emphasis on requirements development and participation in project quality activities. The BA will also provide support to Workstream Owners and other key individuals during the project initiation / process design activities.
Essential Responsibilities
Actively support The ITSM / ITOM project from start to finish in accordance with IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and/or workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Attend workshops and document outcomes with regard to process design, workflow creation, documentation requirements, comms plans etc.
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal Crewmembers and Business Partners to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity; process maps and other documentation as required.
Other duties as assigned.
Minimum Experience and Qualifications
Bachelor’s Degree in related field OR High School Diploma/General Education Development (GED) Diploma with (1) one year supporting projects with business user and IT components
One (1) year experience providing BA support to projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Experience in statistical and other quantitative and qualitative analytical methodologies;
Exp working on Agile and Waterfall projects.
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located.
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc
Certified Business Analyst Professional (CBAP)
Working knowledge of ITIL (ITIL V3 foundation an advantage)
Knowledge of the ServiceNow platform
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Phone
E: srikanthm at vertigonconsulting dot com