Job Description :
NOC Analyst

Position Description: The Systems Administrator/ Network Operation Center Analyst supports the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.

Specific roles & responsibilities for the position include but not limited to the following:

Support the duties of the NOC; work with the team leads to execute the functions of the NOC
Manage, coordinate, track, report, process and work tickets daily and across shifts
Manage, coordinate, implement and remediate security compliance & vulnerabilities
Provide system and application diagnoses to remediate issues while engaging other teams as needed
Provide compute resource system and application monitoring & remediation support
Provide advanced system and application access management support
Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
Serve as Tier 3 service desk escalation support to customers and application owners
Provide and coordinate Tier 2 and 3 technical support to application teams
Provide Tier 3 troubleshooting support for physical and virtual based server systems
Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
Provide troubleshooting support for MFP’s and printers (including device management & spooling)
Develop/review SOP’s and other documentation for use within the operations team
Perform tasks based on SOP’s to perform system and application changes as required
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
Develop new operational dashboards using available tools (Splunk, SolarWinds, etc
Support the writing and delivery of daily infrastructure analysis reports
Coach, mentor and train staff

Mandatory hands-on position requirements (no exception)

Experience managing Red Hat Enterprise Linux in a medium (250+ systems) enterprise environment
Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
Knowledge of security policies and general vulnerabilities management
Expert infrastructure/system/application troubleshooting abilities
ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management

Hands-on exposure:

Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
Experience automating or orchestrating the provisioning of new services
Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc
Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc
Familiarity with source and artifact control, configuration and knowledge management
Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
Relevant knowledge of current and emerging technologies
Proficient in developing infrastructure-as-a-code solutions for continuous deployment
Experienced in supporting project teams in all phases of SDLC
Enterprise helpdesk/service desk experience
Ability to develop advanced Excel spreadsheets using pivots and VBA macros

Education and experience:

3+ years of continuous and progressive hands-on experience with a Bachelors in Computer Science or related field.
ITIL v3.0 or Foundation Certifications highly recommended.
Microsoft and/or Red Hat certifications highly desired.
Ability to quickly self-learn new products.
Comfortable in a fast pace work environment.
Splunk training and certifications offered and must completed within 90 days of team onboarding.

Shift work and travel:

Shift hours are: 1st: 7 AM – 4 PM (This position supports the 1st shift) ; 2nd: 3 PM – 12 AM; 3rd: 11 PM – 8 AM
Shift: 4 week rotation (5 ON/2 OFF), M-F, T-S, W-S, T-M, W-T, etc
Must have flexibility in shift hours.
Must be available for on-call support as required.
Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD.
No telework available.

Job Type: Full-time

Required experience:

overall: 3 years

Required education:


Candidates MUST have a Bachelors Degree and 3 years of overall experience. Candidates MUST also be United States Citizens (for Public Trust Clearance) . Full-time on W2 only. No C2C or 1099.