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NICE/InContact Salesforce Business Integration Analyst
Kennesaw, GA
Kennesaw
GA
30144
Date
: Dec-09-18
2018-12-09
2019-11-29
NICE/InContact Salesforce Business Integration Analyst
Kennesaw, GA
Dec-09-18
Work Authorization
US Citizen
GC
H1B
CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
Six Months
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
SalesForce.com Business Analyst
Consulting / Contract
Third Party OK
CONTRACTOR
Direct Client Requirement
Required Skills
:
Salesforce, InContact
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Work Authorization
US Citizen
GC
CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
Six Months
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
SalesForce.com Business Analyst
Consulting / Contract
Third Party OK
CONTRACTOR
Direct Client Requirement
Required Skills
:
Salesforce, InContact
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
New Directions Staffing
East Greenwich, RI
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
We are currently engaged with a client who is seeking a NICE/inContact Salesforce Business Integration Analyst on a long-term consulting basis. In this role, the Business Integration Analyst will:
~ Represent business owners and work with IT to determine, analyze, validate and lead the integration of critical business processes in support of developing the integration between NICE/inContact and Salesforce integration.
~ Manage the implementation of integration tasks associated with the given project to maximize performance within the teams.
~ Act as a business and technical process consultant and designer to Patient Admission Services to identify, analyze and document business processes and determine the optimum integration between NICE/inContact''s software suite and Salesforce CRM.
~ Gather requirements from stakeholders via discovery sessions, draft reviews of business requirements and be able to manage the integration and optimization of both software product sets.
~ Lead a complex/matrixed project and coordinate efforts across functional teams and tracks. ~ ~ Take two initially established projects (optimizing Work Force Management & introducing CRM) and bringing them together to optimize the ROI of both.
The appropriate individual will have demonstrated experience in the following:
~ Salesforce CRM and NICE/inContact Suite contact center software.
~ Must understand Salesforce CRM and its ability to integrate with NICE/inContact (CTI, Work Item Routing, etc.
~ Shared Service Centers and/or Contact Centers optimizing the "agent" experience.
~ Strong telephony skills with work force management background.
~ Be able to provide guidance on optimal work force management structure and design.
Interview Now
In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information and call Jake Anderson at.
About Us
New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.
Our success and subsequent growth has been based on leveraging our clients'' technology with talented people.
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