Job Description :
We are currently engaged with a client who is seeking a NICE/inContact Salesforce Business Integration Analyst on a long-term consulting basis. In this role, the Business Integration Analyst will:

~ Represent business owners and work with IT to determine, analyze, validate and lead the integration of critical business processes in support of developing the integration between NICE/inContact and Salesforce integration.
~ Manage the implementation of integration tasks associated with the given project to maximize performance within the teams.
~ Act as a business and technical process consultant and designer to Patient Admission Services to identify, analyze and document business processes and determine the optimum integration between NICE/inContact''s software suite and Salesforce CRM.
~ Gather requirements from stakeholders via discovery sessions, draft reviews of business requirements and be able to manage the integration and optimization of both software product sets.
~ Lead a complex/matrixed project and coordinate efforts across functional teams and tracks. ~ ~ Take two initially established projects (optimizing Work Force Management & introducing CRM) and bringing them together to optimize the ROI of both.

The appropriate individual will have demonstrated experience in the following:

~ Salesforce CRM and NICE/inContact Suite contact center software.
~ Must understand Salesforce CRM and its ability to integrate with NICE/inContact (CTI, Work Item Routing, etc.
~ Shared Service Centers and/or Contact Centers optimizing the "agent" experience.
~ Strong telephony skills with work force management background.
~ Be able to provide guidance on optimal work force management structure and design.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information and call Jake Anderson at.

About Us

New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients'' technology with talented people.