Job Description :
APPLICATION SUPPORT ENGINEER

Location is Lansing MI

12 months

Phone then in-person

Must be US Citizen

JOB SUMMARY

Responsible for the administration of middleware software solutions,
enterprise email and instant messaging solutions, web application solutions,
and enterprise directory services.

PRIMARY RESPONSIBILITIES

Administers middleware software solutions, enterprise email and
instant messaging solutions, web application solutions, and enterprise
directory services.
Primary administrator and level 2 approver for all application
support services change management functions including: back-end application
support, configuration tuning and optimization, and scripting.
Coordinates supported application changes within ISS.
Performs administrative functions to ensure viable production
environment including: deep transaction tracing, synthetic monitoring, real
user monitoring, and network monitoring.
Analyzes deep transaction tracing, synthetic monitoring, real user
monitoring, and network monitoring to assist with recommendations, incident
response, and problem resolution.
Perform other related assigned duties as necessary to complete the
Primary Job Responsibilities as described above.
MINIMUM QUALIFICATIONS
Position requires a bachelor''s degree with relevant coursework in
computer science, programming/scripting, or related field and three years of
related work experience in information technology and an application support
certification within middleware software solutions, enterprise email and
instant messaging solutions, web application solutions, and/or enterprise
directory services. Will accept any suitable combination of education,
training, or experience.
Position requires knowledge of the following at varying levels
depending on assignments: LDAP, Active Directory, Middleware applications
and associated monitoring tools, web application solutions (Microsoft
SharePoint), Microsoft Exchange, and Microsoft Lync Messaging. Ability to
analyze and resolve complex problems using independent judgment while
communicating effectively with internal and external customers. Position
requires the ability to provide on-call support twenty-four hours a day,
seven days a week.
Occasional travel may be required to some enterprise sites.
This job''s responsibilities may include task assignment to
support, administer, or access systems, which contractually requires ADP I
or II Public Trust Access Level. Eligibility for ADP Clearance requires US
Citizenship.