Job Description :
Position : Middleware Support Analyst
Location : Malvern, PA
Duration : 1+ Year
Description:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.
Monitoring a large application integration environment and high volume data movement across multiple IT systems, internal and external to
Client Support for Clients connectivity solutions including our ESB, eMPI, HIE, B2BGateway and Denodo platforms.
Incident and problem management, coordinating resolution of data movement disruptions
Capacity analysis and planning for a sizable application server environment
Performance metering and tuning for application servers, database, monitors and alerts
Risk identification and evaluation, managing and improving upon internal controls which mitigate risks
Working with development teams to identify enhancement opportunities and resolve code defects
Release verification to validate changes applied in production.
Skills:
MINIMUM QUALIFICATIONS
Minimum of 4 years of IT experience or Bachelor's degree in Computer Science or a related field
Strong written and verbal communication skills, along with, troubleshooting, problem solving skills, and customer service
Experience with Splunk Enterprise or similar log management tools
Experience with Informatica B2B Gateway a plus
Experience with Denodo a plus
Experience with JMS brokers and their functionalities, such as JMQ and ActiveMQ
Performance management experience with analyzing java runtime servers such as Glassfish or Tomcat Proficiency with SQL in Oracle and SQL Server, PL/SQL experience.
Demonstrated experience and familiarity with Linux/Unix/AIX and Windows operating systems in a large-size production environment
Experience with monitor/alerting automation
Possess a good understanding of processes around IT Service Management, familiarity with ITIL a plus
Experience working in AIX/Linux, shell capabilities (ksh, bash) a plus
Experience with continuous integration environments such as Jenkins or Hudson a plus
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
Strong analytical skills with the ability to identify root causes through probing, questioning, and data analysis
Experience with system performance management
Self-starter with desire to understand work and project objectives, not just execute
Strong customer service skills that help deliver quality results in a demanding environment; proactively communicate and respond promptly to teammate needs
Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
Demonstrated professionalism and courtesy in responding to phone calls and emails
Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames
Strong written, verbal, and interpersonal communications skills including ability to communicate information clearly and effectively
Demonstrated ability to work well with cross-functional groups
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
Approachable and open Commitment to Clients values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability,
Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
LANGUAGE SKILLS:
Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position